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HomeCoursesAlcohol TrainingEffective Conflict Resolution in the Workplace - QLD

Effective Conflict Resolution in the Workplace - QLD

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations.

Using conflict resolution skills especially towards persons affected by alcohol, is a necessary tool in combating alcohol fueled violence.

This online course is seen as an effective way to manage conflict for anyone entering the Hospitality or Retail industry.

Hospitality and retail employess are constantly faced with situations of conflict often exacerbated by alcohol. 

This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

It is very easy to view all conflict as negative, but this is not true. We are all different and those differences can sometimes emerge as conflict. Viewing conflict in this way can help us consider the possible positive outcomes of the problem at hand. This workshop will introduce conflict resolution processes that will help you better understand those differences, enabling you interact in a more positive and productive way. 

The course in detail - click here