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Mystery Shopper trial - QLD

15 September 2014

It is important for you to take the time to familiarise yourself with the recent gaming changes outlined in the Liquor (Red Tape Reduction) and Other Legislation Amendment Act 2013. These amendments were passed by the Queensland Parliament on 20 May 2014.

Included in the Government's Safe Night Out Strategy is a trial to assess alcohol service practices through 'mystery shopper' style tests in licensed venues.

The trial will be conducted within south east Queensland allowing it to potentially cover a range of licensed venue types and environments, including entertainment precincts and suburbs.

The tests are designed to identify issues with responsible service of alcohol within a licensed venue. These include the supply of alcohol to unduly intoxicated patrons and encouraging or allowing the irresponsible consumption of alcohol.

The Queensland Government's objective in conducting the trial is for OLGR and licensees to work together collaboratively to resolve any issues with responsible service of alcohol that may be identified within a licensed venue. The tests are not intended to result in enforcement action. More broadly, conducting the trial will also provide learnings on alcohol service practices within licensed venues that can be shared with industry stakeholders and inform OLGR's compliance planning.

An external contractor will be responsible for developing the alcohol service test scenarios and the recruitment and training of staff to carry out the tests. The contractor will also be responsible for reporting the results to OLGR and industry stakeholders, and evaluating the trial.

Members of the Queensland Police Service and industry stakeholders will have input into the scenarios to ensure they are realistic and believable.

It is anticipated that the successful contractor will begin preparation work for the alcohol service test in October, with tests due to be conducted between December 2014 and February 2015.

On conclusion of the tests, the contractor will submit a final report evaluating their benefits and the viability of incorporating them into OLGR's liquor compliance programs on an ongoing basis.

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