Uploading...

Please wait while your file(s) upload.

cancel upload

HomePrivacy Policy

Privacy Policy

Enrolment Procedure

Fill out the enrolment form and complete all mandatory fields. Payment is required up front and in full. Once payment and enrolment information has been completed, you will be issued with a receipt via email and confirmation of your user name and password. This will be sent instantly following enrolment allowing you to complete training instantly.

Clear and accurate advice is provided to all enrolling students from Access All Areas Training. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.

Access All Areas Training is committed to marketing its training and assessment services in an accurate, ethical and responsible manner ensuring that all clients are provided with timely and necessary information.

Fees and Refund Policy

AAAT only enroll students who have paid the required course fees in advance. Please refer to the Fee Schedule for pricing information.
Refunds will not be provided due to change of mind, however in the case of a student’s early withdrawal due to unforeseen circumstances such as illness and that can be supported by documentary evidence the following refund schedule will apply:

  • In the case of early withdrawal from the course or where 5% or less of the course has been provided to the student, a 100% refund less a $30.00 administration fee will apply.
  • Where more than 5% but less than 50% of the course has been provided to the student a 50% refund less a $30.00 administration fee will apply.
  • Where 50% or more of the course has been provided to the student no refund will apply.

AAAT may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, AAAT may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500.

Replacement of certificates via email will incur no additional cost to the student. Replacement of certificates via mail will incur a cost of $10 per certificate plus p&h. In the case of certificates issued by a government body portal, such as NSW Food Authority, additional certificates incur a net fee of $30 per certificate plus p&h and administration costs.

AAAT applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to equitable refund policies.
AAAT is not obliged to refund due to changes in legislation on a national or a state level that may affect delivery of classroom or online of units on scope. Such situations will be assessed case by case.

Prepaid Company Vouchers – In the case where a company chooses to prepay fees associated with units offered by AAAT for the use of its employees, AAAT will issue an invoice to be paid by the company, at which point voucher codes will be activated for immediate use.

Cancellation of unused redeems associated with the code will not be refunded however AAAT may authorise a credit to the value of the remaining unused redeems to be applied to any unit AAAT offers for future use, there will be no expiry on the credit held. 

Course Structure

AAAT is committed to providing Training and Assessment services to all enrolled students. Students will be enabled with instant access to training and assessment once payment has been made. AAAT will provide training and assessment that leads to the achievement of the chosen competency. All training modules must be completed to access the assessment questions. The assessment will measure competency of the training material. If competency is deemed, in some cases the student will be instantly issued with a Statement of Attainment for the chosen unit. For other units such as Food Supervisor – SITXFSA201 etc there may be the additional requirement for ID evidence, Statutory declaration or a manual assessment, which requires a qualified Trainer and Assessor to manually assess the students performance and/or submitted answers. In such cases a Statement of Attainment will be emailed to the student in a timely manner.

Statutory Declaration and ID provisions

In some cases it is mandatory to include a Statutory Declaration and a form of ID prior to commencement of unit or issuance of Statement of Attainment. AAAT online system allows for the online upload of both documents. The student can also fax documents to 08 9463 6232 or email scanned documents to info@aaat.edu.au . Statement of Attainments will not be issued for most units until either ID and/or Statutory Declaration has been received.

Pre-requisite Certificates

In some cases it is a legal requirement that a pre-requisite course has been successfully completed before the student can progress to the following unit such is the case with 52473WA:MLP1, An RSA (accredited unit) statement of attainment must be provided in the pre-requisite upload area of the online course before the student can proceed to train. The pre-requisite certificate can be from another RTO of may have been completed with AAAT. The pre-requisite certificate must also comply with legislation in relation to the expiry of such Statements. Information about the expiration of such documents can be found on our website home page by selecting the required course.

Assessment Methods

Access All Areas Training conducts online training and assessment. Assessment methods used are in the form of written evidence, scenario based assessment, role plays and case studies. Students are entitled to three attempts at their assessment at no additional cost. If the third attempt is unsuccessful, the student will be required to contact AAAT to discuss the area of assessment which is of concern. A qualified Trainer and Assessor may require the student submit additional evidence or provide assistance in relation to the assessment. No further costs are required from the student. A Statement of Attainment will not be issued until the AAAT qualified Trainer and Assessor has deemed the student as competent.
Access All Areas Training will promptly provide copies of all qualification and statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statements of attainment.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is offered to all students enrolling in Access All Areas Training courses. Where sufficient documentation is provided, Access All Areas Training will provide credit transfer to enrolling students. Access All Areas Training recognises all current competencies held by students regardless of how, where or when these competencies were learned. If a student would like to pursue RPL they can apply at enrolment.
Access All Areas Training is committed to supporting the RPL enquiries and requests from potential and enrolled students. Enrolling students are supplied with relevant RPL information at initial contact and orientation events prior to undertaking studies. Further support is provided with relevant RPL tools following RPL application.

Please note some courses offered such as the NSW Food Supervisor does not allow the provision of RPL due to state government legislation. Please enquire with AAAT.

National Recognition

Access All Areas Training is a nationally registered training organisation issuing statement of attainment qualifications under the Australian Qualifications Framework.

All units delivered by Access All Areas Training are nationally recognised; however it is a requirement that certain units of competencies require individual state/territory related information set by the individual state/territory regulatory authorities. It is imperative that you are aware of the laws and regulations applicable to your location. Access All Areas Training provides accurate information applicable to each state/territory in Australia. It is the user’s obligation to select the correct state/territory information that is applicable to the user’s location. In some cases, regulatory authorities in some states/territories may require participants to complete bridging courses. If this applies to your state/territory, you will be notified upon enrolment, before payment is required. Once payment is made, the user confirms knowledge of the requirements after completion of training with Access All Areas Training. Any further training required becomes the obligation of the participant.

Access All Areas Training recognises Statement of Attainments issued by other Registered Training Organisations and must be provided as evidence if completing a unit that requires a prerequisite qualification such as – SITXFSA201.


Relevant Legislative and Regulatory requirements

All units delivered by Access All Areas Training are nationally recognised; however it is a requirement that certain units of competencies require individual state/territory related information set by the individual state/territory regulatory authorities. It is imperative that you are aware of the laws and regulations applicable to your location. Access All Areas Training provides accurate information applicable to each state/territory in Australia. It is the user’s obligation to select the correct state/territory information that is applicable to the user’s location. In some cases, regulatory authorities in some states/territories may require participants to complete bridging courses. If this applies to your state/territory, you will be notified upon enrolment, before payment is required. Once payment is made, the user confirms knowledge of the requirements after completion of training with Access All Areas Training. Any further training required becomes the obligation of the participant. Please be aware that AAAT updates all current legislative and regulatory information on its website. Information can be viewed simply by clicking on the required course or on the website home page by selecting the required course. All information is sourced from each relevant government department and is updated on a regular basis. Please also check our Latest News for information in relation to proposed legislation changes.

Student Records

All students have timely access to current and accurate records of their participation. Students seeking advice concerning their course participation should in the first instance contact Access All Areas Training using the contact us form on the website.

Access All Areas Training is committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by Access All Areas Training will be required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.

Student records information may be provided to ASQA (Australian Skills Quality Authority) upon request and in the case of students completing the NSW food Supervisor Course – SITXFSA201, Student record information may be provided to the NSW Food Authority upon request. This is also the case of students completing the NSW OLGR RSA unit - SITHFAB201. Student information is required to be provided to OLGR so that certificates may be issued.

Student SOA and records maybe provided to companies that purchase training units on their staff behalf. Staff will be advised prior to commencing training that this may occur and that we require their acknowledgment of acceptance. Acknowledgment is by;

  • Terms and conditions acceptance box
  • Self declaration prior to commencemnt of study

Complaints and Appeals

The complaints and appeals policy of Access All Areas Training provides an avenue for students to address their complaints and appeals to Access All Areas Training and have them dealt with in a constructive and timely manner.

The complaints and appeals policy of Access All Areas Training shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the monthly management meeting and client feedback forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.

The complainant will receive confirmation of receipt of their complaint and any action taken to remedy the issue. If a conflict of interest is identified during the complaint process, the complainant will be offered another member of staff or an independent representative to action the complaint. If the complainant is not satisfied with the results of their complaint, an independent adjudicator may also be appointed.

Language, Literacy and Numeracy

All students who advise Access All Areas Training of their special learning needs will be provided with the appropriate support and guidance with the aim of assisting the student to obtain competency in the course undertaken. This assistance provided by Access All Areas Training will be within the principles of fairness and flexibility of workplace assessment and will be offered in a discrete manner.
Random sampling of students and/or observer is conducted to ensure the authenticity of those completing learning and assessment online. This is such the case for SITXFSA201 / SITXFSA101 / SITHFAB201. A minimum standard of language, literacy and numeracy is required to complete online learning. If the participant fraudulently declares the minimum level is met, a statement of attainment may not be issued. All students are questioned at the time of enrolment where they are provided with the opportunity to declare special needs in this area. If this is not indicated, the student has declared they have the minimum language, literacy and numeracy skills to proceed with online learning.

Access and Equity

Access All Areas Training is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy.
Access All Areas Training provides assistance to all clients to identify and achieve their desired outcomes. Access All Areas Training upholds the principles of equal opportunity.

Welfare and Guidance

All students experiencing any difficulty or concerns about their training experience should make contact with the lecturer or Access All Areas Training where a range of solutions may be discussed and provided.

Disciplinary Procedures

Students who are unruly, offensive or conduct themselves in a disrespectful manner toward Access All Areas Training or fellow students will be offered one warning to desist their behaviour after which continued behaviour will result in their enrolment being cancelled.


Legislative Compliance

AAAT conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OHS, Harassment, and Discrimination, Equal Opportunity and Vocational Education and training legislation.

Stakeholder Feedback

AAAT is committed to securing and reviewing advice and feedback from all its stakeholders involved in the delivery of its Training and Assessment services.

Access to Trainer/Assessors

Students may require assistance from time to time from a trainer or assessor. Access All Areas is committed to ensuring training participants are provided with as much information as is needed to successfully complete training. Access All Areas Training office hours are from 9am to 5pm Monday to Friday, an appointment must be made through our website www.accessallareastraining.com.au. Any queries or customer related enquiries can be answered using the website, and alternatively, you may also request a call back using our automated enquiry form that will guarantee assistance aforementioned business hours.

Password Security

To maintain the security of your password, we recommend that you create a password using a minimum of 6 characters which must be a combination of at least 1 letter, 1 number and 1 character i.e. #, @, $, * or &

  •  Please do not share your password.
  •  If at any time you forget your password please click the ‘forgot password’ option on the login page.
  •  We recommend that you change your password regularly.

Privacy

In addition to AAAT Privacy Policy, a few governing bodies in some states require that student information be made available to them upon request or for for the provision of issuance of certificates relative to that state. This may also be the case for companies that pay for staff training and wish to secure staff SOA in a central admin location of that company.

By acceptance of the terms and conditions once you have selected your course you will have confirmed that the information you provide to AAAT, whether directly or indirectly, or through the website, or is otherwise displayed on this website is provided in good faith and is true and correct to the best of your knowledge, information and belief. That is, that all information you provide is true and correct. You also declare that all assessment work will be your own.

Please note in compliance with privacy laws we notify that personal information will be provided to the NSW Food Authority and NSW OLGR, ASQA.

 

        Provider #52312