DELIVERY AND ASSESSMENT

SITHFAB002 – Provide responsible service of alcohol

This nationally recognised unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

THIS COURSE IS SUITABLE FOR LEARNERS WHO:

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

EVIDENCE GATHERING

The assessments used to assess competence in this program include: 

• 51 multi choice quiz questions
• 17 questions to interpret learner’s own interpretation of given scenarios and legislative documents
• WISE 3.1 (workplace industry simulated environment) - 6 interactive video scenarios with between 5-10 interactive questions that require correct response
• WISE 3.2 (workplace industry simulated environment -3 video uploads of the learner in a simulated environment responding to a suite of scenarios
• Competency Conversation – Only required if WISE3.2 has been deemed unsatisfactory - Discussion that further supports and addresses the previous WISE Part 2 – video upload assessment. Conducted by the assessor

AMOUNT OF TRAINING

Your course will take you around six (6) hours to work through the learning material and then up to four (4) hours of assessment, depending upon your previous experience.
To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are two (2) main sections of the assessment – Knowledge and Performance.

• Knowledge assessments assess your ability to understand legislation, operational requirements to maintain required standards and duty of care around the service and consumption of alcohol.
• Performance evidence is gathered by assessing your ability to undertake practical activities in working in a business which serves and sells alcohol, safely.

ASSESSMENT

Learners can expect to complete the following requirements during assessment: 
The learner will move through five (5) modules of learning content.

Each module has a 30-minute time requirement.

Multi Quiz

After the completion of each of the five (5) modules, a multi choice questionnaire will be presented, allowing the learner to confirm their training, based on the module just completed
A total of fifty-one questions in the formative process will be completed before moving onto the next phase of assessment. All question must be answered correctly in order to move on to the next module. Failure of a question will mean the learning will have to be undertaken again.

Practical – Free Text

A further seventeen (17) questions will be provided to the learner, thirteen (13) of those questions require the learner to view a series of video content. The learner must then provide, in their own words, their own interpretation of viewed content. Remaining questions require the learner to source, read and interpret statutory legislative documents and identify in their answer the correct response. All answers must meet the benchmark requirements in order to be marked as correct. All questions must be answered correctly.

Interactive Videos - WISE 3.1 (workplace industry simulated environment)

A further series of six (6) interactive videos filmed in a hospitality simulated workplace environment will be viewed by the learner. The learner is required to interact with the video scenarios, submitting correct responses. There are between five to ten (5-10) questions per video scenario. Each scenario must be answered correctly before being allowed to move onto the next section.

Role Play – WISE 3.2 (workplace industry simulated environment)

In addition, there are three (3) video uploads a learner must submit where the learner is required to video themselves playing their part (role play) as the ‘Bar Staff’ interacting with another individual playing their part (role play) as the ‘provocateur’ (customer). The three (3) role plays will depict a variety of differing scenarios and are presented as an upload video to the RTO for further assessment. Each video asks you to complete a particular required skill. This must be demonstrated in the video. Make sure you can be seen interacting with another person in the video.

Competency Conversation (if required)

If the learner submitted video uploads have been deemed as unsatisfactory, a final ‘Competency Conversation’ is completed between the assessor and the learner before final approval and competency is granted and a statement of attainment dispatched.

If the learner’s videos are deemed satisfactory, final approval and competency is granted by the assessor and a statement of attainment dispatched.

FEEDBACK AND COMPLETION

• Upon submission of your WISE 3.2 Videos, a Trainer and Assessor will review your work. If any of your answers or videos do not meet requirements, feedback will be sent to you. Please read through this carefully, review the learning material and resubmit your work.
• Please allow two (2) working days for assessment.
• If you are marked as correct and email will be sent to you.
• If your work does not meet requirements, more feedback will be sent to you.
• Incorrect answers after your third attempt will be acknowledged as a failure and you will have to undertake the course again.

COURSE MATERIAL

• Learning and assessment is conducted through our learning portal.
• All your learning resources including Liquor regulations and guidelines, videos, legislation, and safety guides, are available on your learner portal.
• Assessment material is online, though some items may be downloaded.
• Links to regulatory agencies

EQUIPMENT YOU WILL NEED TO HAVE ACCESS TO

• Equipment such as measuring devices and signage will be utilised by the learner via the simulated workplace environment process. The learner must utilise the following equipment in part 3.1 of the workplace industry simulated environment (WISE) phase. 
• Measuring devices
• Signage
• Alcohol containers
• Appropriate serving glasses
• Industry workplace equipment necessary for the operation of bar service such as tongs, bottle openers etc
• Clock to highlight time of service
• House Policy
• Non-alcoholic alternatives such as water 
• Option to purchase food from a food menu