The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.
VCGLR's vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments..
Mandatory Industry Training
Responsible Service of Alcohol (RSA) training gives people working in licensed venues the skills and knowledge to ensure safe and responsible licensed premises.
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
To work in a liquor or gaming venue, there are certain requirements and training courses you need to complete. This page provides information on these mandatory requirements and courses.
If you have completed this course previously then you may only be required to complete the VCGLR online refresher course.
Please call VCGLR if you are unsure - 1300 182 457
SITHFAB002 - Provide responsible service of alcohol (RSA)
You’ll need a Responsible Service of Alcohol (RSA) certificate. AAAT's RSA online course is VCGLR Approved and available to people that are planning to work in a Victorian businesses handling & serving alcoholic beverages.
RSA training is mandatory for licensees and staff selling, offering, or serving liquor for general, on-premises, late night and packaged liquor licences.
It gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises.
If you have completed this course in the immediate preceding 3 years then you may only be required to complete the VCGLR online refresher course. Please call VCGLR if you are unsure - 1300 182 457.
The RSA refresher course is required to be completed every three years to maintain your training requirements.
Interstate RSA Holders
If you have completed the RSA - SITHFAB002 qualification via face to face or online training from an RTO recognised in another state or territory, you will be able to complete the VCGLR’s free online RSA bridging course to have your qualification recognised in Victoria, see: RSA bridging course.
Completing the RSA bridging course ensures interstate students know about Victorian specific liquor laws and requirements.
CAN I WORK STRAIGHT AWAY?
YES. You are permitted to work immediately with your VCGLR certificate, which is valid for 3 years.
Can I use my RSA certificate from another state or territory?
The only certificate that can be used in Victoria is the VCGLR Approved Certificate of completion NOT the national statement of attainment in RSA gained from another state or territory HOWEVER you may use your national RSA certificate to complete the online RSA VCGLR Bridging unit with VCGLR. Please head to VCGLR website to find out more www.vcglr.vic.gov.au
What will I receive when I complete my RSA VCGLR online course
You will receive the official VCGLR certificate of completion which will permit you to work immediately in the state of Victoria AND you will receive the national statement of attainment which can be used in WA, QLD, NT, TAS, ACT, SA & NSW however if you are wanting to work over the border, NSW requires that you complete the official L&G NSW online Bridging unit, this can be accessed by heading to the L&G NSW website www.liquorandgaming.nsw.gov.au
Is this RSA training approved?
YES. Approval to deliver online training for RSA Victoria on behalf of the VCGLR was approved to a select number of training organisations on the 12th October 2020.
Access All Areas Training is Approved by VCGLR to deliver this unit.
At AAAT we very proud of the business we have built, and wanted to let you know why we think we are different to the other training companies.
If you chose AAAT for your training you will get;
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Your own online training account where you can store and access your accreditations and course material. You can keep this access even after you have finished for future reference
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Engaging content via a genuine on-line learning environment (not just boring old PDF or PowerPoint slides!)
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A training and assessment team with a strong history in the hospitality industry. We only provide training for the Hospitality Industry.
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A team focussed on making your learning work for you and getting you the accreditation you need as soon as possible. We have helped over 60,000 students get their training accreditations.
Perhaps, our clients say it best….
Having been in the hospitality industry for over 35 years and due to the requirement to move interstate and internationally I’ve been required to complete a range of RSA courses. The Access All Areas training programme is one of the best training modules I have completed
Mike, General Manager Resort Hotel, TAS
Just a quick email to mention how Alicia was exceptional with me today. She helped me throughout my RSA NSW online course and even stayed after work to make sure I would get my certificate -she saved my job and deserves the ''employee of the month''
William, NSW
I really appreciated the videos to make the situations more realistic. I also appreciated the 2nd and 3rd opportunities to get the answer correct rather than just being rejected as unsuccessful. It was also extremely helpful to know you were just a phone call away when I got really stuck.
Robyn, SA Vineyard
The Access All Areas RSA training programme was convenient and uncomplicated. The system was easy to navigate through and their customer service was excellent.
Mark, NSW
DElivery and Assessment Outline
SITHFAB002 – Provide responsible service of alcohol
This nationally recognised unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
THIS COURSE IS SUITABLE FOR LEARNERS WHO:
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
EVIDENCE GATHERING
The assessments used to assess competence in this program include:
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51 multi choice quiz questions
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17 questions to interpret learner’s own interpretation of given scenarios and legislative documents
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WISE 3.1 (workplace industry simulated environment) - 6 interactive video scenarios with between 5-10 interactive questions that require correct response
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WISE 3.2 -3 video uploads of the learner in a simulated environment responding to a suite of scenarios
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Competency Conversation – Only required if WISE3.2 has been deemed unsatisfactory - Discussion that further supports and addresses the previous WISE Part 2 – video upload assessment. Conducted by the assessor
AMOUNT OF TRAINING
Your course will take you around six (6) hours to work through the learning material and then up to four (4) hours of assessment, depending upon your previous experience.
To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are two (2) main sections of the assessment – Knowledge and Performance.
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Knowledge assessments assess your ability to understand legislation, operational requirements to maintain required standards and duty of care around the service and consumption of alcohol.
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Performance evidence is gathered by assessing your ability to undertake practical activities in working in a business which serves and sells alcohol, safely.
ASSESSMENT
Learners can expect to complete the following requirements during assessment:
The learner will move through five (5) modules of learning content.
1. Multi Quiz
After the completion of each of the five (5) modules, a multi choice questionnaire will be presented, allowing the learner to confirm their training, based on the module just completed
A total of fifty-one questions in the formative process will be completed before moving onto the next phase of assessment.
All question must be answered correctly in order to move on to the next module. Failure of a question will mean the learning will have to be undertaken again.
2. Practical – Free Text
A further seventeen (17) questions will be provided to the learner, thirteen (13) of those questions require the learner to view a series of video content. The learner must then provide, in their own words, their own interpretation of viewed content. Remaining questions require the learner to source, read and interpret statutory legislative documents and identify in their answer the correct response. All answers must meet the benchmark requirements in order to be marked as correct. All questions must be answered correctly
3. Interactive Videos - WISE 3.1 (workplace industry simulated environment)
A further series of six (6) interactive videos filmed in a hospitality simulated workplace environment will be viewed by the learner. The learner is required to interact with the video scenarios, submitting correct responses. There are between five to ten (5-10) questions per video scenario. Each scenario must be answered correctly before being allowed to move onto the next section.
4. Role Play – WISE 3.2 (workplace industry simulated environment)
In addition, there are three (3) video uploads a learner must submit where the learner is required to video themselves playing their part (role play) as the ‘Bar Staff’ interacting with another individual playing their part (role play) as the ‘provocateur’ (customer). The three (3) role plays will depict a variety of differing scenarios and are presented as an upload video to the RTO for further assessment. Each video asks you to complete a particular required skill. This must be demonstrated in the video. Make sure you can be seen interacting with another person in the video.
5. Competency Conversation (if required)
If the learner submitted video uploads have been deemed as unsatisfactory, a final ‘Competency Conversation’ is completed between the assessor and the learner before final approval and competency is granted and a statement of attainment dispatched.
If the learner's videos are deemed satisfactory, final approval and competency is granted by the assessor and a statement of attainment dispatched.
FEEDBACK AND COMPLETION
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Upon submission of your WISE 3.2 Videos, a Trainer and Assessor will review your work. If any of your answers or videos do not meet requirements, feedback will be sent to you. Please read through this carefully, review the learning material and resubmit your work.
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Please allow two (2) working days for assessment.
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If you are marked as correct and email will be sent to you.
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If your work does not meet requirements, more feedback will be sent to you.
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Incorrect answers after your third attempt will be acknowledged as a failure and you will have to undertake the course again.
COURSE MATERIAL
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Learning and assessment is conducted through our learning portal.
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All your learning resources including Liquor regulations and guidelines, videos, legislation, and safety guides, are available on your learner portal.
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Assessment material is online, though some items may be downloaded.
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Links to regulatory agencies
EQUIPMENT YOU WILL NEED TO HAVE ACCESS TO
Equipment such as measuring devices and signage will be utilised by the learner via the simulated workplace environment process. The learner must utilise the following equipment in part 3.1 of the workplace industry simulated environment (WISE) phase.
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Measuring devices
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Signage
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Alcohol containers
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Appropriate serving glasses
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Industry workplace equipment necessary for the operation of bar service such as tongs, bottle openers etc
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Clock to highlight time of service
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House Policy
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Non-alcoholic alternatives such as water
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Option to purchase food from a food menu