The Department of Racing, Gaming and Liquor is responsible for administering the Liquor Control Act 1988 and promoting the integrity and lawful liquor activities within Western Australia.
Mandatory Industry Training
Responsible service of alcohol is one of the most crucial tools in providing consumers with safe, responsible venues that are committed to practicing harm-minimisation techniques
1. Licensees and Approved Managers
Unless the Director of Liquor Licensing determines otherwise, each licensee and approved manager must complete a course in the Management of Licensed Premises conducted by an approved and accredited training provider. Follow the link to AAAT’s Approved Managers Course
2. Supervisory and Other Staff
All other supervisory and bar staff must complete the Provide Responsible Service of Alcohol course conducted by an approved and accredited training provider such as AAAT.
If you wish to further your career in Hospitality, we have provided a discounted bundle for WA that provides both the RSA and Approved Manages course. Click here for details of our WA bundles..
Topics covered:
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Sell or serve alcohol responsibly
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Assist customers to drink within appropriate limits
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Assess alcohol-affected customers and identify customers to whom sale or service must be refused
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Implement harm minimisation strategies to minimise likelihood of customer intoxication, e.g. by promoting food, low-strength drinks and non-alcoholic drinks
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Monitor customer behaviour and refuse service to intoxicated patrons in a polite manner, stating reasons for refusal
What to expect - This course looks at how to apply harm-minimisation strategies that reduce the likelihood customers will become intoxicated, by identifying those who are consuming alcohol irresponsibly or showing signs of intoxication, and stopping serving them. You will be asked to view videos like the one shown below, read information that identifies how to assist in preventing intoxication, the sale and supply of alcohol to minors, understand signage and legislation including penalties in relation to the irresponsible service of alcohol. You will learn strategies on how to refuse the sale and service of alcohol.
To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are five (5) main stages of the assessment as noted below:
1. Knowledge Assessment
The knowledge assessment refers to the quizzes contained throughout the course which are found at the end of each module, each question must be answered correctly to enable you to proceed to the next module. If an incorrect answer/s is submitted you will be automatically taken to the beginning of the module to re-read content and re-answer the incorrect question/s
2. Case Study Assessment
This assessment includes short answer questions that must be answered correctly and in your own words. It is an online written assessment which requires AAAT assessors to mark answers, which means that you do NOT receive your certificate immediately, however we aim to assess as soon as possible, generally, you will receive your certificate within 1 business day of successful completion.
3. 1 WISE - Workplace Industry Simulated Environment
During this Interactive video assessment we are assessing your performance and knowledge skills. This assessment contains 6 video scenario/role plays that have been produced in an operational hospitality, simulated, industry environment, using simulated industry activities, set up for the purpose of assessment. You are to view and interact with each video scenario/role play. Each video scenario/role play contains between 5-10 interactive questions, each directly relate to the video scenario/role play being shown and will determine your performance and knowledge skills in relation to this unit.
3.2. WISE - Workplace Industry Simulated Environment
During this video upload, role play assessment we are assessing your performance, communication and knowledge skills. You are provided with two (2) video scenario/role plays, filmed and produced by Office Liquor, Gaming and Racing Queensland.
The video scenario/role plays have been produced in an operational hospitality, simulated, industry environment, using simulated industry activities, set up for the purpose of assessment. You are to use each video as a reference guide when filming video footage of yourself demonstrating via role play the correct procedure to refuse the sale and service of alcohol. You are required to upload two (2) video demonstrations of a role play depicting you as the bar staff refusing the sale or service of alcohol.
4. Verbal Assessment
Once you have provided all required documentation and completed assessments 1-3, your submission will be marked, you will receive an email to contact us during business hours for your verbal assessment
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The verbal assessment takes only a few moments of your time to complete.
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You will be asked three (3) randomly selected questions from the course content; &
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We will discuss your video upload.
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Please have your form of ID provided at commencement of training along with the ID number ready as you will be asked to verify and confirm this ID.
All assessment stages are required to be answered correctly, if a question is answered incorrectly during stage 2, the student will receive emailed feedback/discussion from our assessors and asked to resubmit.
Stage 1 requires 100% competency to enable the student to proceed as noted under heading ‘Knowledge Assessment’
Stage 3 & 4 will be a verbal discussion/review between the learner and the assessor.
If you answer a question incorrectly - don’t panic. You don’t have to complete the entire assessment again. You only need to re-attempt the incorrect question/s, you are required to obtain 100% before we will issue your certificate.
We suggest that take time to review the learning material carefully before reattempting your question/s. You will be required to spend a minimum of 30 minutes in each module and you will be required to attain a 100% pass before proceeding to the next module.