Topics covered:

• Sell or serve alcohol responsibly.
• Assist customers to drink within appropriate limits.
• Assess alcohol-affected customers and identify customers to whom sale or service must be refused.
• Implement harm minimisation strategies to minimise likelihood of customer intoxication, e.g. by promoting food, low-strength drinks and non-alcoholic drinks.
• Monitor customer behaviour and refuse service to intoxicated patrons in a polite manner, stating reasons for refusal.
• Interpret the legal requirements for responsible sale or service of alcohol for the local state or territory law.
• document organisational policies and procedures that must be followed for the responsible sale or service of alcohol.
• identify at least three early indicators of intoxication and identify suitable intervention strategies to prevent intoxication.
• demonstrate procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers: those in emotional or physical distress, those with no food consumption during extended service of alcohol & those who appear to be under the effect of illicit substances or other drugs.
• demonstrate organisational or house requirements and use effective communication and conflict-resolution skills when asking the following different intoxicated customers to leave the premises: one compliant customer & one difficult customer refusing to leave.

What to expect

This course looks at how to apply harm-minimisation strategies that reduce the likelihood customers will become intoxicated, by identifying those who are consuming alcohol irresponsibly or showing signs of intoxication, and stopping serving them. You will be asked to view videos like the one shown below, read information that identifies how to assist in preventing intoxication, the sale and supply of alcohol to minors, understand signage and legislation including penalties in relation to the irresponsible service of alcohol. You will learn strategies on how to refuse the sale and service of alcohol.

To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are four (4) main stages of the assessment as noted below:

1. Knowledge Assessment

The knowledge assessment refers to the quizzes contained throughout the course which are found at the end of each module, each question must be answered correctly to enable you to proceed to the next module. If an incorrect answer/s is submitted you will be automatically taken to the beginning of the module to re-read content and re-answer the incorrect question/s

2. Case Study Assessment

This assessment includes short answer questions that must be answered correctly and in your own words. It is an online written assessment which requires AAAT assessors to mark answers, which means that you do NOT receive your certificate immediately, however we aim to assess as soon as possible, generally, you will receive your certificate within 1 business day of successful completion.

3. 1 WISE - Workplace Industry Simulated Environment

During this Interactive video assessment we are assessing your performance and knowledge skills. This assessment contains 6 video scenario/role plays that have been produced in an operational hospitality, simulated, industry environment, using simulated industry activities, set up for the purpose of assessment. You are to view and interact with each video scenario/role play. Each video scenario/role play contains between 5-10 interactive questions, each directly relate to the video scenario/role play being shown and will determine your performance and knowledge skills in relation to this unit.

3.2. WISE - Workplace Industry Simulated Environment

Record and upload three (3) short videos (approx. 45 seconds) showing you interacting with another person.

These role plays are about providing evidence of your ability to interact with customers. Using the set scenarios, you will record a bar staff person (yourself) interacting with a customer. The other person plays the role of a patron within a bar. Both people need to be observed in the recordings.

You are being assessed on your communication and knowledge skills and not your acting ability.

The three scenarios are:
• Refusing service to a compliant yet intoxicated patron
• Refusing service to  someone suspected of being intoxicated or on illegal drugs
• Request 2 forms of ID, physically check ID and proceed to pour a standard glass of wine *you can use water to represent wine; and a plastic cup with a rubber band around it to represent standard glassware*

These scenarios are representative of the industry in which you will work.
Simply use your mobile phone to record your 3 role play scenarios and upload them directly into your training account.

Remember: we need to see both of you in the footage.

If you answer a question incorrectly - don’t panic. You don’t have to complete the entire assessment again. You only need to re-attempt the incorrect question/s and in some cases, we may call you to discuss your answers.

• All assessment stages are required to be answered correctly, for example if a question is answered incorrectly during stage 2, the student will receive emailed feedback/discussion from our assessors and asked to resubmit.
• Stage 1 requires 100% competency to enable the student to proceed as noted under heading ‘Knowledge Assessment’
• Stage 3.2 may require a verbal discussion/review between the learner and the assessor if checklist items are missing from the uploaded video role play

We suggest that take time to review the learning material carefully before reattempting your question/s. You will be required to spend a minimum of 30 minutes in each module and you will be required to attain a 100% pass before proceeding to the next module.